Terms of service

📜 TERMS OF SERVICE

Last updated: 11-Feb-2026

Welcome to PetLovesUs.
By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

If you do not agree with any part of these terms, please do not use our website.

1. About PetLovesUs

PetLovesUs is an independent e-commerce brand offering products inspired by love for dogs.
We are not a registered charity or non-profit organization. Through our products, we support feeding initiatives carried out by local individuals and partners.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction

  • You are legally capable of entering into a binding agreement

  • You will use our website for lawful purposes only

3. Products & Orders

  • All product descriptions and prices are subject to change without notice

  • We reserve the right to limit or refuse any order at our discretion

  • Orders may be cancelled or refused due to availability, pricing errors, or suspected fraud

Once an order has been processed or shipped, it cannot be modified or cancelled.

4. Pricing & Payments

  • All prices are listed in the currency shown at checkout

  • Payment must be completed at the time of purchase

  • We reserve the right to correct pricing errors or inaccuracies

PetLovesUs is not responsible for additional fees such as currency conversion charges applied by your bank or payment provider.

5. Shipping & Delivery

Shipping times and delivery estimates are provided for convenience and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions or external factors

Full details are available on our Shipping & Delivery Policy page.

6. Returns & Refunds

Our Exchanges & Returns Policy outlines eligibility, timelines, and conditions for returns.

Key points:

  • Returns must be approved before items are sent back

  • Approved returns are issued as store credit, not cash refunds

  • Certain items (custom, personalized, gift cards) are non-returnable

Please review the Returns Policy before placing an order.

7. Accuracy of Information

We make every effort to ensure information on our website is accurate and up to date.
However, we do not guarantee that product descriptions, images, or content are free from errors.

PetLovesUs reserves the right to correct any errors or omissions at any time.

8. Colour Disclaimer

Product colours may vary due to:

  • Screen settings

  • Device display differences

  • Lighting conditions during photography

We cannot guarantee exact colour accuracy.

9. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of PetLovesUs and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written consent.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes

  • Violate any laws or regulations

  • Attempt to interfere with site security or functionality

  • Engage in fraudulent or abusive behavior

Violation of these terms may result in termination of access.

11. Limitation of Liability

PetLovesUs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided “as is” without warranties of any kind, unless otherwise stated.

12. Indemnification

You agree to indemnify and hold harmless PetLovesUs from any claims, damages, or expenses arising from your violation of these Terms of Service or misuse of the website.

13. Fraud Prevention

We reserve the right to:

  • Verify billing and shipping information

  • Request additional documentation

  • Cancel orders suspected of fraudulent activity

14. Changes to These Terms

PetLovesUs reserves the right to update or modify these Terms of Service at any time.

Changes take effect immediately upon posting.
It is your responsibility to review these terms before making a purchase.

15. Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable laws, without regard to conflict of law principles.